Thank you for buying our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
SimpleLecture, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
Refund of the duplicate payment made by the delegate will be processed via same source (original method of payment) within 5 to 7 working days after intimation by the customer.
Note: All refunds will be processed within 30 days of receipt of the refund request.
Dispatch / Handling time
We are in best practice of dispatching orders, as we dispatch orders same day we receive them.
In our everyday routine, orders placed before 3:00 PM each day are dispatched same day. Orders placed after 3:00 PM each day get delayed by one day and are dispatched to next business day. Likewise we take 1-2 business days to dispatch order.
Business Days and Dispatches
Our business days are Monday to Saturday.
Sunday is holiday and we do not process/dispatch any order on Sunday’s.
Orders placed after 3:00 PM on Saturday are dispatch on next business day which is Monday.
With every order placed by you at Only Whitez site, we provide courier docket number which can be used to track order package in transit.
Docket number is provided by courier service provider to us and we share it with you. You can track your order package on third party courier website by inputting shared docket number.
Delivery of order is solely depended upon distance and logistics service we choose to deliver your order. We cannot ensure exact time period of deliver, yet averagely it takes 3-4 business day in delivery.
Note: We track orders until they reach to our customers, if you believe your order has been delayed more than expected time period you can contact us. We will inspect the issue and take appropriate action.
If you wish to return your order, you have to contact us within 7 days of delivery of order mentioning the reason of return.
Before mailing us return request you have to meet below conditions:-
Once we receive your return request, we will approve your request and share return address to which you have to return item. We recommend you to choose courier service which have online tracking facility, this will help us and you know the delivery status of return.
Note: We do not bear the return charges, customer will be responsible for return charges.
After receiving return item, our quality team will inspect item condition and initiate refund accordingly.
If the item is damage/defective/wrong product received, you can mail and inform us. Once we receive your request we will approve your request and share return address to which you have to return item. As we receive item we will inspect and take appropriate action either replacement or refund.
Note: If the product is in condition of replacement (product is unused, tags, material are intact and you have informed us within 7 days of delivery of order) and your shared reason is valid as described in your mail, we will pay you return charges bear by you. We recommend you to send item back using courier service having tracking facility, this help us and you know the return status of order and will make replacement/refund process faster.
If we found any kind of fraud and made up issue we can reject your replacement request, refund your money and will reject to pay return charges bear by you.
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